Program and Data Assistant, Resident Services

True Ground Housing Partners was founded in 1989 by four families motivated to address affordable housing needs in Arlington, VA. Today, we have grown into one of the region’s leading nonprofit affordable housing developers. Our rental communities provide affordable housing to more than 6,000 people in the Washington, DC Metro Region for neighbors earning between 30% and 80% of the Area Median Income (AMI).

True Ground exists to provide quality affordable housing and resident‑centered programming to help our residents make the most of their home.

The Resident Services Associate provides administrative, data entry, and program support to the Resident Services team, helping ensure the smooth day‑to‑day operation of resident programming, partnerships, communications, and data quality. This role manages recurring administrative tasks and program logistics — including communications platforms, program registrations, partnership tracking, and data entry — and supports the Senior Manager, Data, Evaluation and Strategy in maintaining accurate, reliable resident services data.

This work allows team leadership to focus on program strategy, staff support, and partner engagement. The ideal candidate is organized and detail‑oriented, dependable with recurring deadlines, and comfortable managing multiple ongoing tasks with minimal oversight.

• Assist with general program logistics and coordination across Resident Services initiatives
• Coordinate applications and program registrations for various programs throughout the year
• Maintain excellent files to serve as templates and resources for the entire resident services team to streamline program delivery and logistics
• Support tracking of partnership agreements (MOUs), including monitoring renewal dates and maintaining organized, up‑to‑date files
• Coordinate logistics for Resident Council meetings, including scheduling, materials preparation, refreshments and notes
• Assist with compiling supporting documentation and data for grant applications and reports, in coordination with the Philanthropy and Communications team

• Enter and maintain accurate resident services data across relevant databases, supporting the data quality and integrity priorities of the Senior Manager, Data, Evaluation and Strategy
• Assist with pulling data and compiling information for monthly, quarterly, and annual reports, dashboards, and grant reporting needs
• Support data collection processes for resident services programs, helping ensure timely and consistent input in line with established data governance standards
• Participate in training on new database systems or data collection tools as they are adopted, and help reinforce consistent use among Resident Services staff
• Flag data discrepancies or gaps to the Associate Director and Senior Manager, Data, Evaluation and Strategy as needed

• Maintain Mail Chimp and/or Rally Corp platforms; manage user access and provide training to staff as needed
• Draft the resident services newsletter for review and approval by the Associate Director
• Support general communications tasks for the Resident Services team as assigned including flyer creation

• Support scheduling and calendar coordination for the Vice President, Resident Services and the Associate Directors, including triaging staff questions
• Maintain organized, up‑to‑date documentation of recurring program processes to support continuity and cross‑training
• Assist with general administrative tasks, including expense reports and arranging travel for the Vice President, Resident Services, as needed
• Other duties as assigned

• High school diploma or equivalent required; associate or bachelor's degree a plus
• 1+ years of experience in administrative support, data entry, or customer service
• Strong organizational skills and attention to detail, with the ability to manage multiple recurring tasks and deadlines
• Comfort working with data entry and basic reporting tools; experience with databases or dashboards a plus
• Comfortable…