Event Services and Production Supervisor

Event Services and Production Supervisor

Ready to be part of George Mason's new campus, where you'll interact with high-profile clientele in an innovative ecosystem? You'll have the chance to interact with the external community, students, staff, and more in this dynamic environment. If you're up to the challenge, then we are ready to meet you.

We've got the work. Now, we need an additional team member to contribute to our busy environment. We want someone reliable and who takes pride in their work. The Director, Administration and Operations, will trust and rely on you to get the job done.

George Mason's Facilities & Campus Operations department is committed to providing a safe, functional, and clean community experience at the university. So, what's in it for you?

Great benefits for you…

• Lots of leave, including paid annual leave, paid holidays, paid sick leave, paid two-week winter break (please note – the break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval);
• Free tuition, up to 12 credit hours during the academic year, and professional development. Yes, you can earn a college education while earning a salary;
• Commuter Choice Transit Benefit;
• Virginia Retirement System Hybrid Plan; and
• Patriot Perks discounts to restaurants, events, and more!

For you and your family…

• Health/dental/vision benefits; and
• Tuition-dependent benefit (restrictions apply).

The Event Services and Production Supervisor ensures all event production services are executed properly. In partnership with other members of the Mason Square Events Team, and at the direction of the Senior Event and Production Manager, the Supervisor oversees the successful setup, operations, and oversight of all A/V equipment and event support resources for events held at Mason Square. This position serves as the on-site supervisor during events, ensuring smooth execution and providing direct supervision of up to 15 support staff on the ground.

In addition, this role will directly support high-profile and complex events to ensure excellence in service delivery. In partnership with the Senior Event and Production Manager, this role develops and implements relevant training programs and materials for event staff and assists with recruitment and training. This position is expected to work flexible shifts, potentially outside of normal business hours, based on event demand, to ensure events are supported and executed appropriately.

Responsibilities:

Event Production:

• Provides high-quality production services in support of events by overseeing the execution of transportation, setup, operation, and breakdown of portable technical and non-technical equipment as requested;
• Serves as the primary supervisor and/or technician onsite for high-profile and major events;
• Responds with appropriate urgency, flexibility, courtesy, and good judgment to meet customer needs and resolve issues;
• Provides prompt and responsive evaluation of issues that may arise, evaluates the potential impact on service execution, and communicates a strategy for resolution of the issue in an effective and timely manner; and
• Works with Event Managers to advise clients on A/V capabilities and options to support events.

Equipment and Systems Management:

• Ensures functionality and preservation of production resources, both technical and non-technical, through the implementation and oversight of preventative maintenance efforts independently and in conjunction with ITS;
• Works with the Audio-Visual Manager, creating an ongoing master plan for equipment (technical and non-technical) upgrades and replacement schedules;
• Ensures functionality of in-house and portable A/V systems and furnishings, supporting preventative maintenance efforts;
• Oversees the organization and oversight of production inventory and resources, communicating inventory needs to the Senior Event and Staff Manager;
• Maintains a database of equipment that tracks the history of usage and repairs/maintenance;
• Ensures efficient usage of storage space and resources that emphasize organization, safety, and ingenuity;
• Serves as the primary point of contact with outside contractors/vendors…