Senior Manager, Retention Programs

Major Responsibilities

• Lead Deal Support through cross‑functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
• Drive strong collaboration with Client Value Managers (CVMs) and our Center of Excellence partners to build strong business cases for renewal and growth of large deals
• Lead quantitative and qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross‑functional teams to implement solutions
• Drive constant improvement, renovation, and innovation of processes and tools to improve quality and productivity, and scale the team’s operational model to deliver exceptional deal support
• Own actions, measure progress and lead initiatives/complex projects to completion with action‑driven insights

• Bachelor’s degree with 5‑7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/consultant at a top‑tier consulting firm, investment banking associate or strategy analyst for a leading company
• Master’s degree preferred
• Ability to influence leaders to drive business outcomes and growth
• Ability to synthesize complex problems into simple, concise statements/core messages, and present/communicate to key stakeholders and clients
• Outstanding project management skills for projects involving internal and external stakeholders, with ability to meet tight deadlines and prioritize workloads
• Forward‑thinking ability to anticipate and mitigate risks to client retention
• Analytical and proficient in MS Office suite, including Excel and PowerPoint, with clear ability to present and articulate through PPT

• Annual base salary range: 108,000
  
  USD – 148,000
  
  USD
• Annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan
• Generous PTO, 401(k) match up to 7,200
  
  USD per year, opportunity to purchase company stock at a discount, and additional benefit programs

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.