Business Operations Manager, Enterprise Strategy & Operations; ESSO

Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

Job :  | Amazon Web Services, Inc.

AWS Support Field Strategy & Operations drives revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The team interacts with leading companies and believes that world‑class support is critical to customer resilience and growth. AWS Support partners with a global list of customers building mission‑critical applications on top of AWS services.

We are looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance, and productivity in the field while championing the needs of internal customers.

• Manage business planning on behalf of assigned field teams and key stakeholders.
• Own execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Maintain data integrity and contribute to strategic planning activities such as building hiring mechanisms and productivity improvement plans.
• Apply controllership to variable headcount plans to minimize business risks and maximize business opportunities.
• Inspect large data sets to mitigate business risk and downstream impacts of related actions.
• Toggle between tactical actions and longer‑term initiatives, projects, and planning activities.
• Work independently with stakeholders to identify business needs and design and implement solutions.
• Draft written and verbal communication to management and cross‑functional teams.

• 5+ years of Microsoft Excel experience.
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.

• 5+ years of finance, business management, and sales operations experience.
• Experience working within a high‑growth, technology company.

The base salary range for this position is $96,900.00 to $ USD annually in New York, and $88,100.00 to $ USD annually in Arlington. The Amazon package includes sign‑on payments and restricted stock units (RSUs). Final compensation is based on experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D), 401(k) matching, paid time off, and parental leave.

Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need workplace accommodation, please visit (Use the "Apply for this Job" box below). for more information.