Project Manager, Business Systems & Technology Analysis, Change Management

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What this job involves:

We are seeking a Project Manager to serve as the central coordination point for complex, cross-functional initiatives supporting the Business Management Office's (BMO) operational readiness and change management functions. Reporting to the BMO Process Excellence Manager, you will work closely with the product owner and operational readiness and change management leaders to own integrated project plans across multiple work streams, manage cross-functional dependencies and downstream impacts, drive accountability for deliverable owners, and maintain visibility through consolidated status reporting and RAAIDD management.

While this role does not own technical delivery, it requires genuine comfort with technology, an interest in emerging tools including AI, and the ability to understand the platforms and systems being implemented well enough to anticipate risks and manage dependencies effectively. The role requires strong facilitation skills, proactive risk identification, and the confidence to hold teams accountable. The ideal candidate is agile and flexible, comfortable operating in ambiguity, and brings a learning mindset-someone who takes detailed notes, asks the right questions, and builds deep understanding of the projects they support.

You'll ensure the successful coordination and delivery of programs by maintaining alignment across work streams, supporting stakeholder communications, coordinating UAT activities, surfacing gaps and risks early, and providing senior leadership with clear, actionable reporting.

This role offers significant exposure to cross-functional program delivery and serves as a strong foundation for a career in strategic program management and business operations.

What your day-to-day will look like:

* Own and maintain the integrated, non-technical project plan encompassing all work streams, milestones, and deliverables while developing and managing the master project timeline to ensure alignment between operational readiness, change management, and product & engineering launch support activities

* Track progress against milestones and proactively flag deviations, risks, or resource constraints while facilitating release planning sessions that ensure alignment on timelines, scope, and dependencies across all work streams

* Manage critical path activities and ensure sequencing of dependent deliverables (e.g., product & engineering feature completion → SOPs → training delivery) while coordinating go/no-go decision preparation with compiled readiness data from all work streams

* Serve as the single coordination point across product & engineering, operational readiness, and change management work streams by maintaining dependency tracking and facilitating resolution across work streams

* Identify and resolve scheduling conflicts and resource constraints proactively while maintaining a decision log with follow-up tracking and facilitating cross-workstream alignment sessions with clear outcomes on timeline, scope, and dependency resolution

* Conduct gap reviews with workstream leads to systematically identify what's missing, at risk, or blocked, and maintain centralized tracking showing owners, status, dependencies, timelines, and blockers for all deliverables

* Develop mitigation plans when gaps are identified and drive them to resolution while proactively identifying emerging gaps before they become critical path issues

* Provide bi-weekly consolidated status reports to senior leadership showing deliverable health, cross-workstream gaps, and needed escalations while developing and maintaining dashboard/reporting infrastructure providing real-time visibility into progress against milestones

* Coordinate operational readiness activities including data collection (service matrices, system metadata, workflow documentation), track internal service delivery training material development and coordinate delivery, coordinate SOP strategy and delivery aligned to releases, manage FAQ development and content approval processes, and schedule and coordinate User Acceptance Testing (UAT) across customers, service delivery partners, and internal teams

* Support product & engineering launch activities by coordinating launch UAT testing logistics across all releases, facilitating defect triage coordination and severity assessment processes, coordinating launch day activities and issue escalation management, and tracking production environment…