DCA Duty Manager

Overview

Responsible for those client facilities and personnel under his/ her supervision to ensure that the Company is providing professional and quality service, and to ensure compliance with all safety, quality, and compliance standards established by the Company, by our Clients and by regulatory authorities. Employee is also responsible for ensuring that the planned profitability of responsible accounts is realized.

Compensation: $22.48 per hour pay rate (U.S. Dollars)

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Schedule: Wednesday - Sunday from 2:00PM - 10:00PM EST

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Benefits Information ()

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.

• Maintain positive relationship with client representatives.

• Control cost to ensure profitability of area of responsibility.

• Ensure clients receive accurate invoices in a timely manner. Follow‑up on payment of all invoices.

• Responsible for and/or the oversight of the recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures and in a cost effective manner.

• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.

• Ensure that duty managers and supervisors are properly trained and understand their assigned duties.

• Monitor compliance with contractual and regulatory requirements in area of responsibility.

• Ensure that payroll is prepared and transmitted in an accurate and timely manner.

• Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately.

• Monitor safety program within area of responsibilities and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.

• Establish and maintain effective communication and working relationship with passengers, co‑workers, shift coordinators, supervisors, managers, etc.

• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.

• Bachelor’s degree or equivalent work experience.

• 3 or more years management experience preferred

• Previous aviation industry experience preferred

• Excellent communication and leadership skills

• Budgeting, expense control and scheduling experience

• Ability to communicate effectively in the English language.

• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.

• Ability to write routine reports and correspondence.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

• Must possess and utilize effective listening skills.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

REQNUMBER: 158643

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.