Workforce Governance Analyst

Responsibilities

• Own and maintain the Trusted Workforce 2.0 governance framework, including policies, standards, control catalog, SOPs, workflows, and governance documentation.
• Support governance across personnel vetting and credentialing lifecycle activities, including intake, adjudication, PIV issuance and maintenance, reciprocity, and continuous vetting.
• Establish, monitor, and maintain compliance controls, service level agreements, quality standards, and performance expectations.
• Conduct control testing, quality reviews, compliance assessments, and Corrective Action Planning and Remediation activities through closure.
• Maintain audit-ready documentation, including evidence plans, control matrices, records schedules, control narratives, process workflows, and supporting artifacts.
• Support responses to oversight inquiries, audits, reviews, and information requests from entities such as IG, GAO, OPM, DHS, OMB, and other federal stakeholders.
• Support VA governance boards and governance meetings by documenting policy updates, governance changes, risks, issues, decisions, action items, and metrics.
• Use data, reporting, and performance insights to support decision‑making, identify risks, and drive timely resolution of governance and compliance matters.
• Align systems, data, and operational processes with Trusted Workforce 2.0 policy requirements.
• Define business requirements, functional requirements, acceptance criteria, and documentation for system or process changes involving platforms such as VA-CABS, USAccess, NBIS/eApp, Service Now, and related tools.
• Partner with OSP, PVCM operations, OIT, HR/security stakeholders, and external credentialing partners to ensure governance, policy, and compliance alignment.
• Develop and deliver training materials, change management communications, FAQs, policy updates, SOP updates, and stakeholder briefing materials.
• Ensure Section 508 accessibility, privacy, records management, and compliance requirements are embedded into processes, workflows, and deliverables.
• Read, interpret, and implement federal policy requirements and translate them into practical operational guidance.
• Identify process gaps, control weaknesses, compliance risks, and improvement opportunities, and recommend corrective actions.
• Maintain strong stakeholder relationships and communicate clearly with government customers, technical teams, operational teams, and leadership.

• Bachelor’s degree
• Public Trust clearance eligibility required
• Experience supporting federal personnel vetting, personnel security, credentialing, adjudication, background investigation, HSPD-12 PIV, or related federal security programs.
• Working knowledge of Trusted Workforce 2.0 concepts, including risk tiers, continuous vetting, adjudicative guidelines, reciprocity, and related personnel vetting requirements.
• Experience with governance, compliance, control design, control testing, audit response, QA/QC, or Corrective Action Planning and Remediation.
• Ability to read, interpret, and implement federal policy and translate requirements into SOPs, control narratives, workflows, and operational guidance.
• Experience developing or maintaining documentation such as policies, SOPs, control matrices, evidence plans, records schedules, workflows, or governance artifacts.
• Experience supporting stakeholder meetings, governance boards, risk and issue tracking, action item management, or executive-level reporting.
• Data literacy and experience supporting reporting, metrics, dashboards, data validation, or performance oversight.
• Strong written communication, stakeholder management, documentation, analytical, and interpersonal skills.

• Experience supporting VA, OSP, PVCM, or another large federal agency environment.
• Familiarity with VA-CABS, USAccess, NBIS/eApp, Service Now, or related federal personnel security and credentialing systems.
• Experience with Power BI, Tableau, or similar reporting and dashboard tools.
• Experience responding to or supporting oversight inquiries, audits, or reviews from IG, GAO, OPM, DHS, OMB, or similar federal oversight entities.
• Experience supporting Section 508 compliance, privacy requirements, records management, audit readiness, and federal information governance.
• Experience developing training materials, change management plans, FAQs, stakeholder communications, or policy implementation materials.
• Lean Six Sigma, PMP, CSM, or related certification.