Sr. Business Operations Manager, Enterprise Support Strategy & Operations (ESSO

AWS Support Field Strategy & Operations

AWS is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success.

The AWS Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance, and productivity in the field while championing the needs of our internal customers.

This role will hold a variety of responsibilities ranging from day‑to‑day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans.

• Manage business planning on behalf of assigned field teams and key stakeholders.
• Own execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Maintain deep knowledge of operations tools used regularly, including Quicksight and Excel.
• Monitor and apply controllership to variable headcount plans to minimize business risks and maximize business opportunities; influence related management decisions.
• Dive deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
• Toggle between tactical actions and longer‑term initiatives, projects, and planning activities.
• Proactively and independently work with stakeholders to identify business needs and design and implement solutions.
• Apply working knowledge of the data available or needed by the wider business for more complex or comparative analysis.
• Draft written and verbal communication with the ability to communicate to management, and at times in a cross‑functional setting.

• 10+ years of Microsoft Excel experience.
• Bachelor's degree or equivalent.
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.

• Experience using Salesforce (or other CRM tool) or BI tools.
• Experience presenting to senior leadership.
• Experience automating processes or accelerating work with GenAI solutions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, NY, New York – $ – $ USD annually

USA, VA, Arlington – $ – $ USD annually

USA, WA, Seattle – $ – $ USD annually