Sr. Engagement Manager, Generative AI Innovation Center

Description

The Amazon Web Services (AWS) Professional Services (Pro Serve) Strategic Sales team is seeking a Sr. Engagement Manager to join our team. In this role you'll identify, evaluate, negotiate, and manage complex deals and strategic partners through negotiation and contractual closure, with a focus on VMware migrations. You will be responsible for driving AWS Professional Services contracts (Pro Serve Orders (PSOs)), understanding and defining business outcomes, building trust and managing the lifecycle of cross-functional deal cycles end to end.

You will remain engaged in sales to delivery handover to ensure that we are delivering the agreed customer business outcomes as outlined in the PSO.

This role delivers outcomes with cross-organizational impact, engaging customer executives, IT teams, and lines of business to achieve business outcomes, increase the adoption of AWS services, and help enable strategic relationships. Your focus may be on a single critical program or broader initiatives spanning organizations or geographies in support of larger business objectives. The Pro Serve Strategic Sales - Sr. Engagement Manager will collaborate with Pro Serve Account Executives, Delivery Consultants, Partners, and Account Teams across Pro Serve, Sales, and the Worldwide Services Organization to drive customer success and business growth.

This is a fast-paced environment, requiring adaptability and the ability to manage multiple engagements in parallel.

Your experience with Enterprise customers will be highly valued in this position. You'll bring excellent problem-solving and communication skills to the table, along with a strong track record of delivering impactful results. Your expertise in cross-team collaboration, project management, and executive presentations will be crucial for success in this role. A strong record of customer advocacy and influence without authority is important for this role.

A keen sense of ownership, drive, and scrappiness is a must.

Your experience in selling services within the technology/consulting sector will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies, bid management and managing CRM systems, coupled with strong analytical, problem-solving, and project management abilities. Performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and deal cycle duration, and quantifiable business measures.

Key job responsibilities

● Executing and defining strategies that complement the practice and product strategy with limited oversight, and developing the mechanism for getting and delivering customer and partner feedback

● Closing or significantly growing large or more complex medium-sized business opportunities, and influencing and executing complex VMware migration deals across multiple teams and organizations

● Orchestrating rapid proposal development and fast internal approval processes, and driving adoption of pre-approved pricing models and specialized deal structures

● Coordinating with cross-functional teams for commercial structuring and executive approvals, and supporting consistent execution of milestone-based delivery and investment release schedules

● Creating proposals, securing customer sign-off on Pro Serve Orders (PSO), and ensuring successful sales to delivery handover

● Contributing to strategic documents (e.g. OP1, PR/FAQ, GTM) and owning reporting on forecasting and planning business impact, with focus on actuals vs. plan targets

● Enabling our sales teams by providing guidance and best practices

● Advocating business opportunities to stakeholders up to the Director level and above (VP and SVP), and serving as a subject matter expert in your domain, consulted by levels above and below

● Mitigating risks before they appear on the roadmap, and advocating for customers while balancing AWS business objectives

A day in the life

On any given day, you'll be managing several VMware migration opportunities in parallel at different stages of the deal cycle. You might start by meeting with a…