Enterprise Customer Success Manager

Customer Success Manager

Visible Thread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use Visible Thread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

• Build trust fast. Become the go-to person for your accounts. Understand their goals, their workflows, and where they're getting stuck.
• Own $3M in ARR across a number of large Enterprise Accounts
• Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of Visible Thread.
• Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
• Solve problems. Be the bridge between customers and our product and support teams when issues come up.
• Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.