Assistant Spa Manager

ONLY APPLICANTS THAT FILL OUT OUR ONLINE JOB FORM WILL BE CONSIDERED

Honey Skincare Studio is an award-winning boutique medical spa in Arlington, Virginia, specializing in corrective skincare, advanced laser treatments, medical-grade facials, injectables, and highly personalized treatment planning.

Our reputation has been built on pairing exceptional clinical care with a warm, highly personalized client experience. We believe luxury is defined by how a client is cared for at every step—the attentiveness, consistency, and confidence they experience from their first interaction through every visit and follow-up. As Honey continues to grow, we are equally focused on strengthening the operational systems, leadership, and service standards behind that experience.

The Assistant Spa Manager will have direct ownership of Honey’s front-of-house operation, with a major priority of completely rebuilding and elevating our front desk. This is a highly visible, hands-on leadership position. You will be physically present with the team—observing the client experience in real time, coaching employees, listening to calls, solving problems, coordinating with providers, maintaining accountability, and ensuring Honey’s standards are consistently carried out.

We are looking for someone who can walk into an existing team, understand what is working, identify what is not, and create the structure, training, accountability, culture, and systems needed to transform the front desk into a polished, knowledgeable, motivated client-experience team. You will work closely with the General Manager and Owner while maintaining meaningful independent leadership responsibility. The GM will oversee broader business strategy, financial performance, provider performance, systems, and growth.

You will ensure those expectations translate into exceptional daily execution on the studio floor.

• Own and elevate Honey’s entire front-of-house operation.
• Serve as the primary day-to-day leader of the front desk team.
• Maintain active awareness of schedules, staffing, provider flow, consultations, VIP clients, client concerns, and operational priorities.
• Observe the client experience in real time, identify problems early, and ensure responsibilities are completed thoroughly and on time.
• Maintain calm, confident leadership during high-volume periods, scheduling disruptions, staffing challenges, and client escalations.
• Build a team that is polished, knowledgeable, accountable, confident, commercially aware, and exceptional at client service.

• Evaluate Honey’s current front desk operation and identify inconsistencies, missed opportunities, communication gaps, administrative errors, and training deficiencies.
• Create and maintain a comprehensive Front Desk Manual and SOPs covering phone and written communication, inquiry conversion, scheduling, deposits, check-in/out, rebooking, follow-up, memberships, packages, retail, waitlists, cancellations, client concerns, provider handoffs, inventory, and daily responsibilities.
• Rebuild onboarding and training using clear modules, checklists, role-play, service education, call evaluations, and competency standards.
• Personally coach employees and continuously retrain the team as Honey’s services, standards, policies, and priorities evolve.

• Define and uphold what exceptional service looks like throughout the entire client journey.
• Coach employees on tone, language, confidence, attentiveness, discretion, and overall presence.
• Train the team to anticipate client needs and maintain luxury service standards even when the studio is busy.
• Build a phone strategy that moves beyond simply answering questions and teaches employees to understand the client’s concern, establish trust, identify the appropriate next step, and confidently guide qualified inquiries toward consultations and appointments.
• Regularly evaluate calls and communication for warmth, service knowledge, objection handling, follow-up, and missed booking opportunities.
• Track meaningful KPIs including inquiry conversion, consultations booked, lead-response time,…