Membership & Operations Specialist

This role supports the execution of membership initiatives and operational projects for a mission-driven organization. The Membership & Operations Specialist will manage projects, support member engagement and retention efforts, and coordinate volunteer and council activities. This individual will play a key role in ensuring projects align with strategic goals while delivering a high-quality member experience.

Project Management & Execution

• Develop and manage project plans aligned with organizational goals using Smartsheet or similar tools
• Lead project kick-off and planning meetings to define objectives, timelines, and deliverables
• Track progress and ensure projects remain on schedule
• Partner with leadership to ensure alignment with strategic initiatives
• Measure project outcomes using internal data, surveys, and stakeholder feedback
• Adjust project plans based on performance and insights
• Apply learnings from current initiatives to improve future projects

Membership Engagement & Growth

• Support recruitment initiatives to attract new members
• Continuously refine strategies to increase member engagement across programs and services
• Manage the membership renewal process to achieve target retention rates
• Serve as staff liaison to membership councils and assigned committees
• Manage onboarding and renewal processes for volunteers
• Provide training and ongoing support to council chairs and members
• Ensure completion of required documentation and compliance with expectations
• Track participation and maintain accurate records of engagement
• Assist with updates to council structures and responsibilities

Society & Program Support

• Support membership engagement and retention efforts for affiliated societies
• Coordinate volunteer processes and project execution for society initiatives
• Assist with ongoing program needs and special projects

Required

• 2–4 years of experience in membership services, project management, or a related field
• Experience managing multiple projects and priorities simultaneously
• Proficiency in Smartsheet or similar project management software
• Strong skills in Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong organizational and interpersonal abilities
• Ability to think proactively and solve problems creatively
• High attention to detail and ability to meet deadlines
• Team-oriented mindset with a strong “can-do” attitude

Preferred

• Experience working within an association or nonprofit environment
• Familiarity with Novi Association Management System (AMS)
• Exposure to Traction/EOS operating system