Facilities Operations Administrator

Overview

Nakupuna Companies is looking for a Facilities Operations Administrator. Support the success of the Nakupuna Companies by providing facilities and workplace operational support in a fast-paced office environment with various tasks and functional activities.

The Facilities Operations Administrator supports the success of the Nakupuna Companies by administering facilities programs and business operations across assigned locations. The position evaluates operational needs, develops and implements processes, administers vendors and service agreements, monitors expenditures and service performance, and advises facilities leadership and internal stakeholders on practical courses of action for implementation.

The position’s primary duty is administration of facilities and workplace operational support directly related to management and general business operations. The employee is expected to compare alternatives, develop and interpret policies and operating requirements, prioritize complex assignments, and exercise discretion and independent judgment on matters affecting cost, service continuity, risk, compliance, workplace experience, and operational effectiveness. This position reports directly to the Facilities Project Manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time.

Decision-Making Scope

• Independently evaluates facilities issues, available resources, service risks, and competing priorities; selects or recommends an appropriate course of action within delegated authority.
• Develops, interprets and implements facilities policies, standards, service levels, and operating practices; recommends exceptions or revisions when business conditions warrant.
• Leads significant assignments with limited day-to-day direction and coordinates cross-functional stakeholders, vendors, property managers, and service partners through completion.
• Make recommendations that may materially affect operating cost, vendor performance, employee safety, regulatory readiness, business continuity, and the use of company space and assets.
• Resolve facilities matters within delegated authority and elevate significant matters outside delegated authority while providing management with a documented assessment, alternatives, cost or risk implications, and a recommended resolution.

Essential Duties and Responsibilities

The following reflects management's definition of the essential functions of this position. Management may assign or reassign duties and responsibilities at any time based on business needs.

Facilities Operations and Program Administration

• Administer assigned facilities programs and operating practices across one or more locations, ensuring consistent service delivery and alignment with organizational objectives.
• Assess operational conditions, identify gaps or recurring issues, determine root causes, and implement sustainable corrective actions rather than relying solely on transactional fixes.
• Develop, document, maintain, and improve facilities policies, standard operating procedures, service standards, playbooks, and internal controls.
• Establish priorities for work orders, preventive maintenance, repairs, space needs, and service requests based on urgency, business impact, risk, cost, and available resources.
• Administer central workplace services, including building operations, reception, cleaning, catering, parking, shipping, conference room services, office equipment, and workplace technology support.
• Serve as a subject-matter resource for facilities processes and advise employees and leaders on requirements, options,…