Commute Content Manager

Commute Content Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Commute Content Manager, you will develop, maintain, and optimize content across GREF Commute's digital platforms, ensuring employees have a seamless and intuitive experience accessing commute programs and benefits in service of the Amazon Global Real Estate and Facilities (GREF) client. This role bridges commute operations and digital content management, combining subject matter expertise in commuter programs with strong content strategy, organization, and execution skills while collaborating across multiple stakeholder groups including Product, Development, Benefits, TDM, and Communications teams.

What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team while developing and maintaining content for commute-related topics to ensure clarity and self-service for employees.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to input and maintain approved content within COREx Beta and Production environments, develop and maintain SEO strategy for commute content across all channels, and collaborate with Facilities Management, Product Managers, and Transportation Demand Managers to gather and input facility data for new or expanding sites.

We support each other's wellbeing and champion inclusivity and belonging across teams. You will conduct recurring content audits to validate accuracy of commute benefit details while representing the Commute team at events and hosting weekly Office Hours to support employees with commute-related questions.

What your day-to-day will look like:

Program Knowledge & Ticketing Support

• Maintain a working understanding of all commute programs, benefits, and tools by staying actively engaged with the Commute CX Coordinator team to ensure content accuracy and relevance
• Review and respond to Platform Tech Issue tickets and assist with triaging or resolving customer service tickets related to commute content or systems while maintaining service excellence
• Identify recurring ticket themes that may indicate opportunities to improve content clarity or functionality, partnering with stakeholders to implement solutions

Content Strategy & Development

• Research, draft, and format content for commute-related topics (e.g., parking, vanpool, transit, rideshare, and commuter benefits) to ensure clarity and self-service for employees
• Develop and maintain taxonomy and content frameworks to align with GREF standards and improve findability within all channels while ensuring consistency across platforms
• Collaborate with Communications team to edit and finalize published content, ensuring consistency with tone, accessibility, and brand guidelines that reflect professional standards
• Maintain and update content maps, facilities content maps, and source-of-truth documents to reflect accurate and current information across all channels

Content Input & Management

• Input and maintain approved content within COREx Beta and Production environments, ensuring accuracy and timely updates across all platforms
• Ensure Beta environments mirror current production content for accurate testing and review, enabling effective UAT cycles and quality assurance
• Audit and align existing content to company standards while ensuring information displays correctly and is accessible across all devices
• Respond to content update requests from stakeholders and employees with professionalism and efficiency

Search Optimization & Employee Experience

• Develop and maintain SEO strategy for commute content across all channels to improve discoverability and relevance of results for employees seeking information
• Partner with development and TDM teams to test and refine search results based on employee behavior and feedback, driving continuous improvement

Cross-Team Collaboration

• Integrate and represent Commute Program with Product Managers and Developers to propose user experience improvements and content-driven CMS enhancements
• Participate in UAT cycles prior to launches and provide feedback on content layout, accuracy, and usability to ensure quality delivery
• Ensure alignment between program operations and product…