Technical Writer; Entry Level to SME) TS​/SCI Poly Security Clearance

Position: Technical Writer (Entry Level to SME) TS/SCI with Poly REQUIRED with Security Clearance
Position

Description:

CGI Federal has an exciting opportunity for Technical Writers within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Technical Writer translates complex information into easy-to-understand guides, FAQs, and manuals. They research products, collaborate with subject matter experts, and format content to help users easily understand how things work.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This position is located in our Arlington office; however, a hybrid working model is acceptable. Your future duties and responsibilities:

Key Responsibilities (Entry Level)

• Draft Content:
Write and update simple user manuals, how-to guides, and FAQs for a non-technical audience.

• Collaborate:
Interview subject matter experts (engineers/developers) to gather accurate information about how a product works.

• Edit:
Proofread and format documents to ensure they match company style guidelines.

• Visualize:
Add screenshots, charts, or basic diagrams to make instructions easier to follow.

Key Responsibilities (Junior Level/Moderate)

• Create Content:
Draft, edit, and maintain user-facing documentation, FAQs, and Standard Operating Procedures (SOPs).

• Research & Translate:
Study product samples, interview subject matter experts, and translate complex technical concepts into digestible instructions.

• Maintain Guidelines:
Adhere to in-house style guides to ensure consistency across all documentation platforms.

• Collaborate:
Work alongside developers, product managers, and UI/UX teams to improve user assistance and product interface text.

• Review & Update:
Test products to verify documentation accuracy and incorporate user feedback to refine content.

• Visual Integration:
Incorporate graphs, charts, and diagrams to increase user comprehension.

Key Responsibilities (Mid-Level)

• Document Creation:
Write, edit, and maintain complex operational procedures, system manuals, API documentation, and installation guides.

• Subject Matter Expert (SME)

Collaboration:

Conduct structured interviews with engineers, developers, and scientists to extract dense technical information and translate it into accessible language.

• Quality & Compliance:
Perform QA reviews to ensure all deliverables satisfy program requirements, industry/legal compliance, and internal corporate style guides.

• Visual Integration:
Design and incorporate clear diagrams, flowcharts, infographics, and UI/UX text to enhance overall content usability.

• Configuration & Version Control:
Manage version control and maintain a comprehensive library of technical documentation.

• User Advocacy:
Gather and analyze user feedback to continuously improve documentation.

Key Responsibilities (Senior Level)

• Documentation Authoring:
Independently research, plan, and write highly complex technical content, including API documentation, software architecture guides, white papers, and system-level standard operating procedures (SOPs).

• Subject Matter Expert (SME)

Collaboration:

Conduct in-depth interviews with senior engineers, developers, and scientists to extract, analyze, and synthesize large volumes of technical data.

• Information Architecture:
Determine the most logical and user-friendly way to present information. Standardize content, nomenclature, and messaging across internal and external knowledge bases.

• Visual Integration:
Collaborate closely with UI/UX designers and technical illustrators to embed conceptual diagrams, data flow charts, screenshot markups, and multimedia elements that clarify complex processes.

• Quality Assurance & Editing:
Edit, proofread, and standardize content developed by junior writers or other technical staff. Ensure compliance with strict internal style guides, legal regulations, and accessibility standards (e.g., Section 508 compliance).

• Continuous…