Customer Success Manager

Base pay range

$80,000.00/yr - $/yr

Direct message the job poster from Cloud Rig

Cloud Rig is hiring for our founding Customer Success Manager to own long-term customer outcomes. This role is ideal for someone who enjoys guiding customers through change, building structure, and partnering closely with a founding team to define how success is delivered at scale.

Cloud Rig is building the modern, AI-enabled field and project management platform that contractors need to win more jobs and deliver them on time and under budget. Infrastructure dictates our ability to reduce poverty, grow the economy, and fight crime. Government and private ventures chase these benefits to the tune of $500B every year, but it is hard going for those doing the actual work—margins hover at 5%;

3 out of 4 jobs run over budget; and ancient software prevents builders from getting faster or more efficient.

As a founding Customer Success Manager at Cloud Rig, you are responsible for customer success and retention. Our customers are contractors, and contractors succeed when there is a clear plan, consistent execution, and follow-through. You will partner closely with customers to define what success looks like, guide them toward it, and make sure Cloud Rig becomes a core part of how they operate.

You will manage a book of business with a defined retention target and play a central role in onboarding, adoption, and renewals.

• Ownership: Shape Cloud Rig’s customer success strategy, playbooks, and renewal process from the ground up.
• Meaningful Work: Help construction companies run better projects, with less chaos and tighter margins.
• Competitive Compensation: Base salary $80,000–$120,000 based on experience, plus retention-based variable compensation.

• Gross and net revenue retention across your accounts
• Product adoption and consistency of usage
• Time-to-value for new customers

• Experience owning customer outcomes, renewals, or long-term account success
• Experience in civil construction or construction tech is a major plus
• A structured, proactive, detail-oriented approach to working with customers
• Strong communication skills and the ability to earn trust at all levels of an organization

• Drive Adoption: Create and drive plans to onboard customers and drive deeper adoption over time.
• Own the Renewal
  
  Experience:
  
  Proactively manage renewals with clear expectations, no surprises, and strong customer alignment.
• Coach and Enable Customers: Help customers build the habits that lead to better data, decisions, and outcomes.
• Partner Internally: Share customer feedback with product, engineering, and sales to continuously improve Cloud Rig.

Mid-Senior level

Full-time

Customer Service, Consulting, and Business Development

Software Development

Arlington, VA