Technical Operations Specialist Control Center

Technical Operations Specialist Control Center

Location:

Delft Do you enjoy figuring things out, connecting the dots, and solving problems step by step? Do you get energy from variety, direct contact with people, and working as part of a team? Do you like working with colleagues in the office, while also appreciating the flexibility to work partly from home? And do you have an interest in IT and technology, even if there is still a lot for you to learn?

If so, this is a role that will challenge you, support your development, and ensure no two days are the same.

About Prime Vision

Prime Vision is a global leader in logistics automation for postal services, parcels, e-commerce, and fulfillment. Our technology supports mission-critical business processes for customers in more than 25 countries, 24/7. Every day, millions of parcels are processed using our systems.

Downtime is not an option, and the Control Center plays a crucial role in preventing it.

The Control Center is the central point of contact for the operation of all Prime Vision systems worldwide. Alerts and incidents come in through monitoring tools, the Service Portal, email, and, most importantly, direct phone calls from customers.

You will work in a close-knit team where collaboration, mutual support, and knowledge sharing are second nature. Together, you ensure that customers can continue operating as quickly as possible with a stable and reliable system.

You will be part of a dedicated Control Center team that works closely together. A large part of the work is done at our office in Delft, where you can easily collaborate, brainstorm, and support each other in person.

At the same time, there is flexibility to work partly from home. Even when working remotely, you stay closely connected to the team and remain in continuous contact with colleagues.

As a Technical Operations Specialist, you are the first point of contact when customers experience issues. You communicate directly by phone, listen carefully, ask the right questions, and bring calm and structure to the situation.

You guide the customer from the initial contact until the incident is resolved or properly handed over. You do not need to know everything from day one. With an interest in IT, logical thinking, and curiosity about how systems work, you will learn the rest with us. You will grow step by step in knowledge, responsibility, and independence.

Your day may start calmly, analyzing an alert or following up on an open incident. Shortly after, you might receive a call about a high-impact disruption. Sometimes you resolve the issue yourself. Other times, you collaborate with colleagues or involve other teams.

The variety between analysis, coordination, communication, and teamwork is what makes this role engaging.

• Receive, analyze, and follow up on incidents
• Inform, reassure, and update customers on progress
• Set priorities when handling multiple incidents simultaneously
• Work closely with colleagues in the Control Center
• Coordinate with development teams, Field Engineers, and the Reliability Team
• Contribute to changes, updates, and system improvements
• Document solutions and knowledge in the Knowledge Base

You will work in an operational Control Center environment that provides 24/7 support. This means working in shifts, including early and late shifts, supplemented by on-call duties at night and during weekends.

During on-call shifts, you must be reachable at all times if a customer calls, but you are not required to actively work unless needed.

Late shifts and on-call duties are always performed from home. Other shifts alternate between working in the office and from home. We use a clear shift structure to ensure continuity while supporting a healthy work-life balance.

• Salary range: €3,500 – €4,500 gross per month (full-time, depending on experience)
• Compensation for on-call duties
• A role with strong learning and growth opportunities
• Close guidance from experienced colleagues
• An engaged and informal team culture
• Hybrid working options
• Laptop and smartphone of your choice
• Profit-s…