Membership Coordinator; Hybrid-; Temporary

As a Membership Coordinator (temporary-to-hire) for this well-established membership nonprofit, you will be the first point of contact for members and customers via phone and email. You will provide support to members, providing the highest quality of service throughout the full lifecycle of the membership. The ideal professional has prior experience in customer or client service, membership retention, or membership support, ultra-superior communication skills, and the ability to handle inquiries with professionalism and care.

If you enjoy helping others and solving problems, this opportunity could be a great fit for you!

• Support the member renewal processes, working closely with internal stakeholders.
• Provide direct assistance to members and customers via all channels (phone and email) regarding inquiries, renewals, and general account needs.
• Support member engagement by answering questions about benefits, events, and policies.
• Assist members with online access and troubleshoot technical issues as needed.
• Accurately update and maintain records in the membership database.
• Collaborate with internal teams to ensure timely responses to member concerns.
• Represent the membership team at events as needed.

• A nonprofit environment where member experience is a top priority.
• Hybrid work model with 3 days in-office per week.

• Customer-focused. You have at least two years of customer service, client relations, membership support or adjacent experience. You enjoy helping others and are skilled at delivering excellent service.
• Degreed. You have an undergraduate degree.
• Highly communicative. You are professional, articulate, and comfortable handling inquiries across multiple channels.
• Organized. You can manage multiple priorities while maintaining accuracy and attention to detail.
• Tech-savvy. You’re comfortable with databases and CRM systems, as well as Microsoft Office tools.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.