Team Leader - Lounge 大堂吧领班

Close Inclusive Collection Job Postings Notification

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• One should ensure our associates (service) are always reachable while it is needed by customers and show passion to provide our authentic service.

Qualification:

• Working experience in a similar position in a 5 Star Hotel for 2-3 years.
• Good training conducting skills / Positive attitude to work and ability to work under pressure.