Part-time Evening Concierge

Description

We’re looking for a friendly, service-driven Weekend Evening Concierge to help create a welcoming experience for our residents and guests. If you enjoy being the go-to person in a community and take pride in great service, this role is for you. As our Weekend Evening Concierge, you’ll help ensure the community runs smoothly into the evening hours. Taking over after the daytime concierge shift, you’ll close out any pending tasks and serve as the primary point of contact in the building.

This is a dynamic, people-focused role that goes far beyond sitting behind a desk. Evenings often begin with a busy flow of resident activity and gradually quiet down later in the shift. In this role, you’ll greet residents and guests, assist with resident requests, log and manage package deliveries (including occasional door drop-offs), coordinate maintenance requests, support the office team, and occasionally assist with resident events.

Your attention to detail, professionalism, and friendly presence help create a welcoming and well-organized community.

• Welcome residents, guests, and their furry family members with a friendly and professional presence. Assist guests by directing them to the appropriate person or area.
• Answer incoming calls
  , assist when possible, and route calls to the appropriate team member. After business hours, collect caller information and relay messages to the team.
• Manage package deliveries
  , including logging packages, distributing them to residents at the desk, and providing door drop-offs upon request. Conduct periodic package audits to maintain organization and efficiency.
• Assist residents with requests, concerns, and emergencies
  , such as lockouts, reservations, amenity bookings, guest parking passes, or addressing community concerns.
• Coordinate service requests with the maintenance team
  , ensuring requests are logged, communicated promptly, and followed up on after completion to confirm resident satisfaction.
• Support resident engagement by helping plan and host community events that create a welcoming and connected environment.
• Provide administrative support to the office team
  , offering a great opportunity to learn more about property management and leasing operations.

New Hire Orientation is held the second Monday of each month from 9:30 AM – 5:00 PM. Attendance at Dweck’s New Hire Orientation, held at our Headquarters office in Washington, DC, is required for all new team members.

Orientation is a fully paid day (9:00 AM – 5:00 PM) and provides an opportunity to meet members of the team while learning more about our company values, culture, and what makes Dweck an exciting place to work.

By accepting our offer of employment, you agree to attend this orientation.

• Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.
• The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.

• Financial - Great pay including commissions. Get paid for referring new team members.
• Retirement - Company matched 401k.
• Paid time off - Vacation, sick.
• Education and career planning - Career and personal development training.
• Perks - Fun team building events.