CAC Analyst

Benefits:

• Paid time off
• Bonus based on performance
• Opportunity for advancement

Client: NGB

Bachelors Degree

• Answer all incoming calls to the Customer Service Desk, determine nature of the calls, and direct the caller appropriately.
• Check all customers in, utilizing the HCM Helpdesk Database.
• Direct customers to the appropriate staff member required to resolve the customer’s personnel or finance service needs.
• Ensure that customer is properly logged out once they have received the necessary services.
• Load service member data into the system of record who have not been automatically loaded to the system upon accession.
• Grant access to personnel to view their Title 10 (T10) profile in the system of record if they are not able to while in processing.
• Issue checklists to service members reporting to Customer for AGR In- or Out-Processing, ADOS In- or Out-Processing, Birth Month Review, AGR Reassignment, etc.
• Input data from completed checklists, once they are returned to Customer Service by the service member, in order for the checklist to be closed in the system.
• Answer basic personnel and transition questions.
• Direct inquiries with complex issues to the appropriate NCO or Officer within the HCM, or schedule an appointment for the customer to come in person and resolve the inquiry.
• Escort personnel without building credentials, who are seeking DEERS/RAPIDS services (dependent , Common Access Card (CAC), DD Form 1172, add/remove dependents to/from their DEERS record).
• Coordinate and schedule conference room availability within the TARC for various briefings provided by HCM.
• Provide workload data reports from the HCM Helpdesk Database.
• Perform other administrative duties as necessary (i.e. make new  for Soldiers and review SOPs).