Visitor Information Assistance

Visitor Information Assistance

Regular Full-Time Administrative Arlington, VA, US

3 days ago Requisition

Salary Range: $24.00 To $24.36 Hourly

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Visitor Information Assistants (VIA).

Visitor Information Assistants (VIA) provide directions, information and assistance to visitors and guests of Arlington National Cemetery.

• Provide general information, directions, and other forms of assistance to visitors.
• Understand and maintain knowledge of the ANC.

• Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in‑person customer service; or
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in‑person customer service.
• Maintain basic computer skills, ability to operate kiosks and basic office equipment, and ability to communicate clearly in written electronic mail (emails).
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather.

• Public Trust or Secret

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract.
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract.

Constant standing and walking throughout the entire facility, including long distances, various hills/grades, and various types of terrain. This position is year‑around, outdoor and functions in all types of weather.

Excellent customer service via phone and face‑to‑face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 regarding physical or mental disability, protected veteran status, or any other characteristics that are protected by law.