Client Service Representative

NOVA Cat Clinic is looking to add a compassionate and skilled Client Service Representative who loves to work with cats to our team. As part of our team, you will be the first point of contact for our clients. You will greet customers by phone as they arrive, book appointments, and answer phone calls, as well as attend to the needs of clients for prescriptions, prescription diets, etc.

The ideal candidate has a cheerful disposition, excellent communication and computer skills, and is able to work independently and with a team.

NOVA Cat Clinic is the only Cat-Friendly Practice inside the beltway. We are a full-service medical center for cats specializing in preventive medicine, responsive treatment, and collaboration with owners. Our clinic is here to make a comfortable and stress-free environment for clients and their cats!

NOVA Cat Clinic in Arlington, VA

$ hourly pay rate

• Greet clients as they arrive for their appointments
• Lead practice opening and closing procedures
• Ensure all public areas are clean and presentable
• Process cash, checks, charge card payments, and credit account payments
• Schedule appointments for the clinic, adhering to practice and Doctor preferences
• Assist in updating client/patient files
• Prepare and send client correspondence and reminder notices
• Welcome clients and patients to the practice with a warm and friendly demeanor
• Answer incoming telephone calls applying proper telephone etiquette
• Present clients with medications, instructions, new client kits, and other take-home items
• Handle emergency situations with great care, patience, and following established clinic policies and procedures
• Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

• Pet Care:
  Discounts on veterinary services and products
• Diagnostics:
  Savings on reference lab testing
• Nutrition:
  Discounts on Purina pet foods
• Insurance:
  Preferred rates with our pet insurance partner

• 1 plus year veterinary experience or education
• Team-oriented
• Ability to multi-task
• Customer service experience is preferred
• Experience as a receptionist is preferred
• Excellent communication skills with a focus on customer service
• Strong work ethic and positive attitude
• Familiar with computers
• Excellent multi-tasking skills

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

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Where uncommon support partners with joy.