Sr Customer Service Representative at RiverHouse - Potomac

Sr Customer Service Representative – River House – The Potomac Who We Are

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high‑growth mixed‑use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners— we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves on both our outstanding work environments and opportunities for career growth and advancement.

Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships, Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.

• Deliver a warm greeting to residents to make them feel welcome.
• Quickly respond to all resident requests and use creativity to solve problems and drive resident satisfaction.
• Work with residents on lease alteration and lease renewal options and paperwork.
• Support the assistant manager with administrative and financial duties.
• Develop an in‑depth knowledge of the neighborhood so that you can recommend the trendiest new coffee‑shops, must‑see art exhibits and other great things to do in the area.
• Coordinate community activities and social events to build resident relationships.

• Experience in customer service‑related fields such as hospitality, retail, or restaurants.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• • CARING – Demonstrated passion for caring about customers and co‑workers alike.
  • PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20–40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.