Customer Support Associate Job Arlington area,Virginia USA,Customer Service/HelpDesk

Position: Customer Support Associate

Location: Arlington, VA (Fully on-site for training, then hybrid)

Pay: $25/hour

Experience:

2 years of customer service experience, preferably in a call center environment.

Data entry experience with strong accuracy.

Education: High school diploma required.

Type: Full-time; contract to hire

Schedule: Monday-Friday, 8:00am to 5:00pm

Greene Resources is seeking a Customer Support Associate to join a growing and dynamic team! The Customer Support Associate will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.

Job Description:

Customer Support & Case Management

Process customer cases according to company policies across multiple systems

Take and return incoming calls, troubleshooting to resolve customer issues

Respond to customer emails and chats; schedule follow-up calls as needed

Enter and maintain accurate customer information, documentation, and case details

Track and document all customer interactions and follow-up activities

Customer Reengagement Initiative

Reconnect with previous customers who have not ordered recently

Understand customer needs and reintroduce new or existing products

Share product updates, promotions, and discount codes

Support strategic outreach to drive repeat business

Support broader customer service initiatives and special projects as assigned

Position Requirements:

Excellent phone presence and communication skills

Strong multitasking, organization, and problem-solving abilities

Preferred Experience:

Skilled in utilizing CRM systems (Microsoft Dynamics) to manage customer interactions and streamline workflows.

Proven track record of achieving Service Level Agreements (SLAs)/Key Performance Metrics (KPI’s) such as First Resolution, Total cases resolved, above 90% CSAT scores, etc.

Retail experience, especially eCommerce or catalog/online retail

Comfort working in fast-paced, team-oriented environments

Positive attitude, strong energy, and enthusiasm for engaging customers

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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