DHS Customer Service Specialist

Job Summary

Talent Wise LLC is building a pipeline of customer service and program support professionals to support anticipated government contract awards with Arlington County, VA.

The DHS Customer Service Specialist serves as a central point of entry for individuals seeking services across human services programs. This role provides high-quality customer service, supports intake and application processes, and connects clients to appropriate resources such as housing, financial assistance, employment, and behavioral health services.

The position operates in a fast-paced environment and requires strong communication, attention to detail, and the ability to navigate multiple systems while supporting clients with diverse and often complex needs.

• Serve as the primary point of contact for clients seeking human services and program support
• Respond to inquiries via phone, email, and in-person interactions with a customer-first approach
• Assist clients with intake, applications, and eligibility processes
• Enter, update, and maintain client data across multiple systems and databases
• Schedule appointments, manage referrals, and coordinate service delivery
• Provide information on programs and connect clients to appropriate County and community resources
• Verify application details, documentation, and eligibility requirements
• Maintain accurate records of client interactions and case activities
• Process payments, collect fees, and reconcile financial transactions
• Support case tracking, reporting, and performance metrics
• Collaborate with internal staff and external partners to resolve client issues
• Assist with administrative tasks such as mail distribution, document processing, and recordkeeping

• High school diploma, GED, or equivalent required
• Experience in customer service, administrative support, or human services environment
• Knowledge of social services programs, eligibility processes, or case management systems preferred
• Ability to work in a high-volume, fast-paced environment
• Strong communication and interpersonal skills
• Ability to manage multiple systems and maintain accurate records
• Strong organizational and problem-solving skills
• Bilingual skills (e.g., English/Spanish) may be preferred based on assignment

Talent Wise LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.