Team Member, Customer Service​/HelpDesk

Job Details

Job Location:

036544 - VA Arlington - Arlington, VA 22207

Position Type:
Team Member

Team Member Responsibilities

• Present a neat, clean appearance in company uniform.
• Greet each customer you encounter with a smile and a word of welcome or departure.
• Maintain a clean and safe environment for customers.
• Serve customers according to all company procedures and standards.

Cooperation with Peers

• Work with fellow employees as part of a team, helping others when they need a hand.
• Demonstrate a positive and enthusiastic attitude with co‑workers.
• Help new employees through training and orientation.
• Demonstrate patience and understanding when training others.
• Keep other employees informed about what you are doing.

Attendance

• Be personally reliable.
• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks.
• Provide appropriate notice when unable to be at work.
• Provide written notice for being late or absent as required.
• Understand and use approved time‑keeping system.

Cooperation with Management

• Be open and receptive to requests, demonstrate flexibility and dependability.
• Demonstrate a positive and enthusiastic attitude with management.
• Adjust positively to requests for change from managers.
• Accept procedural changes positively and without loss of effectiveness.
• Alert management to station needs.
• Anticipate problems and bring them to management’s attention.
• Follow through with all commitments made.

Initiative and Energy

• Take action without being told, go beyond what is simply required, maintain a high activity level.
• Help others when needed without being asked.
• Demonstrate a sense of urgency on the job, especially when it relates to pleasing the customer.
• Be effective working on more than one task at a time.
• Finish tasks completely once begun.
• Suggest ideas for solving problems, improving procedures, etc.

Qualifications are not listed for this position.