Tennis Club - Membership Service Repre

3400 13th St N, Arlington, VA 22201, USA

Posted Wednesday, June 24, 2026 at 4:00 AM

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position:
Membership Service Representative (MSR)
Salary: $14.50/hr

• Serve as the key resource point for information regarding branch programs, activities, merchandise and general communication needs.
• Handle front desk responsibilities for members and guests, including guest tours, new membership sales, member renewals and cancellations, facility access control, guest pass policy enforcement, program registration, Easy to Enroll process, and basic computer data entry.
• Develop engaging relationships with members to transform their experience from casual to committed with the YMCA mission.
• Provide outstanding customer service to all members, guests, staff, and the community at large.
• Assist with financial transactions at the front desk, such as program registration, membership sales, authorized disbursements, and merchandise sales.
• Ensure membership applications and data entry are complete and accurate, and that end‑of‑shift reports are completed.
• Support the implementation of membership acquisition plans, events for prospects and guests, and YMCA member service campaigns, initiatives, and training sessions.
• Maintain the security of the building, requiring members to present their cards for scanning and visitors to sign a visitor log and present .
• Uphold customer service standards: staff engagement, facility excellence, and the "Show" of sharing Y experience and mission stories.

• High school diploma or GED.
• Initiative, enthusiasm, common sense/good judgement, strong customer service skills, and the ability to remain calm in stressful situations.
• Detail‑oriented, multi‑tasker with strong organizational skills to maintain a clean, uncluttered front desk workspace.
• Strong communication and relationship‑building skills.
• PC and database management skills, able to perform repetitive data entry and quickly learn new software programs and processes.
• Ongoing progress towards Leader Certification required.
• Ability to work weekends and evenings for branch and corporate functions.
• Physical ability to sit, stand, move for extended periods, bend for filing or inventory, and walk up and down stairs.

As a YMCA employee you receive progressive benefits, including an employer‑funded retirement plan (vesting after two years of service or 1000 hours compensated), a 403(b) savings plan, high‑quality and affordable healthcare,
free YMCA membership for employee, spouse and dependents
, paid time off/sick leave, professional development opportunities, and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, AFLAC, ALLSTATE, Vision Care, Legal Shield, and Zip Car.

No supervisory responsibility.

3400 13th St N, Arlington, VA 22201, USA