Customer Service Representative - Call Center

Transdev in Arlington, VA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

• Competitive compensation package of minimum $17.00 – Maximum $21.00

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, and voluntary long‑term disability
• Company paid ASE testing, training materials, and tool reimbursement

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
• Other duties as required

• High School Diploma, GED or equivalent
• Computer literate
• Excellent customer service skills
• Ability to operate a standard telephone system
• Must be able to work shifts or flexible work schedules as needed
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

• Sit for extended periods (up to 6–8 hours per day)
• Withstand heavy traffic areas while performing the duties of the job
• Tolerate exposure to considerable amounts of dust, vehicle fumes, and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship, successfully pass a pre‑employment drug screen, and meet any additional background check requirements.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Category:
Customer Service
Job Type: Full Time