Visitor Information Assistance

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Visitor Information Assistants (VIA).

Visitor Information Assistants (VIA) provide directions, information and assistances to visitors and guests of Arlington National Cemetery.

• An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service.
• Maintain basic computer skills, ability to operate kiosks and basic office equipment, and the ability to communicate clearly in written electronic mail (emails).
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather.

• Public Trust or Secret

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract

This position requires constant standing and walking throughout the entire facility, to include long distances, various hills/grades, and types of terrain. This position is a year‑around, outdoor position, and functions in all types of weather.

Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

This position includes an additional $5.09 per hour up to 40 hours per week for Health & Welfare benefits in accordance with The McNamara‑O’Hara Service Contract Act (SCA).

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.