DMV Customer Service Generalists - Arlington & Arlington Metro at VA Square CSCs

Title: DMV Customer Service Generalists - 00969 Arlington & Arlington Metro at VA Square CSCs & Other NOVA CSCs

State Role

Title:

Admin and Office Spec III

Hiring Range: $45,920 - Prior relevant DMV experience may increase the salary up to $47,000

Pay Band: NV 3

Agency: Department of Motor Vehicles

Location: ARLINGTON CSC

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) is seeking Customer Service Generalists for our Arlington and Arlington Metro at Virginia Sq. Customer Service Centers. If positions become available in other CSC locations in the district they may be filled from this posting.

This is your opportunity to make a meaningful impact by helping Virginians access essential services every day. The salary range reflects a 12% Northern Virginia locality adjustment.

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high‑pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem‑solving skills for resolving customer issues in fast‑paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer‑specific situations.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License:
  Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.