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TS-Cleared Customer Support Specialist — Multi-Channel
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-07-16
Listing for:
US101 Guidehouse Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Guidehouse Inc. in Arlington, VA seeks a Customer Support Specialist to provide first-line support across phone, email, chat, and other channels.
You will acknowledge, triage, and prioritize requests, resolve routine issues per SOPs, and escalate complex items with proper documentation for Tier 2/3 resolution. Ideal candidates have 5+ years in call center or customer service roles and hold an active Top Secret clearance, along with a Bachelor's degree.
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