Account Manager

We currently have an exciting opportunity for an Account Manager to join our Political Accounts Team. The primary focus of this role is to drive long-term customer retention by establishing i360 as the preferred partner for the pro-free-market political community. As an Account Manager, you will build strong relationships with customers and serve as their day-to-day point of contact, guide onboarding and adoption of i360's products and services, and identify and close gaps between which products customers are using and what they need to succeed, all with a keen eye on creating long-term value for each of our clients.

To thrive in this role, the ideal candidate will possess experience in customer success, account management, or client services within SaaS, data, or technology, combined with a background in campaign, nonprofit, or Political Action Committee related work. Your responsibilities will include proactively managing a portfolio of accounts across a range of engagement levels, coordinating across internal teams to resolve customer needs, and acting as a trusted day-to-day point of contact to help customers extract the utmost value from i360 data and technology.

If you're passionate about driving positive changes through cutting-edge technology and are eager to contribute to the success of a company dedicated to advancing a free and prosperous society. Together, we can shape the future of political technology and make a lasting impact.

i360, where "The Data Is the Difference", is the premier data and technology provider dedicated to advancing a free and prosperous society through the campaign, nonprofit, and advocacy communities. At the forefront of public policy, technology, and business, i360 offers an exciting and dynamic workplace. We are on a mission to build the next generation of political technology and are actively searching for enthusiastic team members to join us.

To be considered, candidates must be passionate about i360’s mission and move with a sense of purpose and urgency.

• Demonstrate exceptional written and verbal communication skills to effectively engage diverse audiences and drive successful account management outcomes
• Cultivate and strengthen partnerships with current clients, with the goal of long-term retention of a loyal customer base
• Keep abreast of the competitive landscape and acquire the knowledge needed to articulate i360's unique advantages and customer-centric returns on investment
• Manage complex accounts by working collaboratively and adapting quickly in a fast-paced, high-pressure environment
• Achieve mastery of the i360 product suite and promptly deliver tailored client solutions
• Serve as the primary day-to-day point of contact for a portfolio of customers, building trusted relationships that support long-term success
• Proactively engage customers to understand their goals, monitor account health, and identify risks before they affect retention
• Facilitate discussions around product adoption and recognize opportunities to expand and deepen usage
• Coordinate across internal teams to resolve customer needs

• Experience in account management, customer success, or client services with political data, software, or technology
• Experience working with campaigns, nonprofits, advocacy groups, or Political Action Committees
• Experience serving as a primary point of contact for customers or clients, responsible for retention, satisfaction, or account growth.
• Experience identifying customer needs and recommending solutions to achieve desired outcomes.
• Experience engaging with customers and working with customer-facing technology products, voter data, CRM, grassroots engagement, or political analytics platforms to implement/resolve customer needs

• Experience with the i360 product suite
• A professional political nonprofit and advocacy network
• Experience managing a portfolio of customer accounts and building client relationships.

For this role, we anticipate paying $80,000- $120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

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