Membership Coordinator

This is a "hybrid" role. The selected candidate will work in NACD's Arlington, VA office (Tuesdays-Thursdays) on a weekly basis.

NACD is the trusted association for board directors. For almost 50 years, we have helped leaders build successful companies that make a difference in the world. We’re a collective of more than 24,000 individuals, 1,750+ boards, and over 20 chapters across the United States.

As a peer-to-peer network, we are committed to helping directors navigate an increasingly complex governance landscape. Through education, research, events, and trusted connections, we empower directors and transform boards to stay on the leading edge of corporate governance.

At NACD, our employees play an important role in delivering exceptional member experiences, building meaningful relationships, and supporting the success of today's business leaders.

As a Membership Coordinator, you will support the experience, engagement, and retention of both corporate and individual members. This role combines exceptional member service with operational excellence, supporting members through inquiries, renewals, transactions, connecting with resources, and ongoing relationship development.

Membership Coordinators serve as trusted resources to members while partnering closely with advisors, managers, and internal stakeholders to deliver a high-quality member experience.

This position offers a unique opportunity to engage with Fortune 1000 directors, C-suite executives, and other influential business leaders while developing expertise in corporate governance, relationship management, and member engagement.

The ideal candidate enjoys building relationships, solving problems, delivering exceptional service, and developing the skills necessary to support long-term member success.

• Manage shared inboxes, case queues, and member inquiries while meeting established service standards.
• Respond to member inquiries regarding membership benefits, educational programs, products, research, and available resources.
• Operate membership support channels, including phone, email, and case management systems.
• Troubleshoot member access issues and coordinate timely resolution.
• Support members with access to director education courses, certifications, event registration, and content recommendations.
• Triage and elevate complex member issues to appropriate internal teams.
• Maintain a professional, responsive, and relationship-oriented approach to member interactions.
• Develop an understanding of members' organizations, objectives, and support needs.
• Build trust and positive relationships through consistent, high-quality service.

• Support corporate and individual member renewal efforts.
• Conduct renewal outreach and follow-up communications.
• Partner with internal stakeholders to support member retention goals.
• Identify opportunities to connect members with relevant NACD products, services, programs, and educational offerings.
• Develop commercial awareness through product knowledge and member conversations.
• Contribute to member retention by building trusted relationships and providing proactive support.
• Develop relationship management skills that support future growth opportunities within the Membership Team.

• Process membership transactions, renewals, and payments.
• Generate and distribute member documentation, transcripts, receipts, member onboarding materials, and related correspondence.
• Maintain accurate member records within Salesforce CRM and other membership systems.
• Coordinate with internal departments to resolve transactional issues, payment discrepancies, and administrative inquiries.
• Support the development and maintenance of standard operating procedures and process documentation.
• Contribute to continuous improvement initiatives that enhance operational efficiency and member experience.
• Ensure accuracy, completeness, and confidentiality in all member records and transactions.

• Collaborate with Membership Advisors, Managers, and cross-functional teams to…