Part-time Concierge

Description

As our Part-Time Day Concierge, you are a welcoming and reliable presence at the heart of the community. During the 7:00 a.m. to 3:00 p.m. day shift, you will create a positive first impression for residents, guests, vendors, and callers while helping the community run smoothly during one of its busiest periods. This active, people-focused role blends hospitality, communication, package management, resident support, service coordination, and administrative assistance.

Your attentiveness and follow-through will help residents feel at home and supported every day.

• Create a warm welcome. Greet residents, guests, vendors, and their pets; determine how you can help; provide directions or information; and connect visitors with the appropriate team member.
• Manage calls and front desk communication. Answer incoming calls professionally, respond to routine questions, take accurate messages, and route calls to the appropriate person.
• Coordinate mail and packages. Receive, sort, log, secure, and distribute incoming mail and packages in accordance with community procedures. Deliver packages to residents’ doors when requested and permitted by community practice, and conduct package audits to help maintain accurate records.
• Support resident needs. Assist with requests such as amenity reservations, guest parking passes, local recommendations, and lockouts in accordance with community procedures. Listen carefully to concerns and communicate them to the appropriate team member for follow-up.
• Coordinate service requests. Document resident service requests accurately and communicate them to the maintenance team. Follow emergency procedures when immediate attention is required, and follow up with residents after completion to help confirm their needs were addressed.
• Help build community. Support the planning and coordination of resident events and activities that encourage connection and create an engaging living experience.
• Partner with the property team. Assist with administrative tasks, maintain organized front desk records, and provide day-to-day support to the office and maintenance teams.
• Maintain a polished environment. Keep the concierge desk, lobby, and nearby common areas organized and welcoming. Restock designated supplies, including Sparkle Kit and personal protective equipment items, as needed.
• Follow community standards. Protect resident privacy, follow building access and safety procedures, and promptly report concerns, incidents, or unusual activity to the appropriate team member.

• A genuine interest in helping people and creating a welcoming resident experience.
• Strong communication, organization, judgment, and follow-through.
• The ability to remain composed, professional, and solution-oriented in a busy environment.
• Comfort using phones, computers, email, and property or package-management systems.
• Customer service experience in hospitality, retail, multifamily property management, or a similar environment is preferred. We are also open to training someone with the right service mindset.
• The ability to work the established part-time schedule during the 7:00 a.m. to 3:00 p.m. weekend day shift.

This role regularly requires sitting, standing, walking, and communicating with residents and guests for extended periods. The team member must occasionally be able to handle light packages, with or without reasonable accommodation.

This part-time position follows an established schedule. Time-off requests must be submitted to and approved by the manager in accordance with the Concierge Time Off Policy. Permanent part-time Concierge team members may take off one weekend per calendar quarter.

New hires are required to attend Dweck’s New Hire Orientation, which is typically held on the second Monday of each month at our Headquarters office in Washington, D.C. Orientation is a fully paid day that begins at 9:30 a.m. and continues through late afternoon. Parking and lunch are provided.

Eligible team members may have access to a range of programs and perks, including:

• Competitive pay,…