Senior Manager, Credentialing & Training Program Development

Description

Senior Manager of Credentialing & Training Program Development is responsible for developing, planning and executing new and existing programs and activities, primarily training and curriculum development for NAA Education Institute’s assessment-based certificate programs.

• Maintenance and administration of the delivery of NAAEI core assessment-based certificate program curriculum and assessment content; to include developing and implementing content updates and reviewing processes to ensure the relevancy of the programs.
• Development and delivery of programs’ curricula, training course content, virtual activities such as webinars, online courses and reference materials.
• Management of volunteer teams to maintain credential program assessment cycles.
• Management of NAAEI’s instructor training programs, to include the Instructor Audit Program, Advanced Facilitator Training and NAAEI Faculty Program.
• Development and implementation of sales plans for National Training and Corporate Training programs and support of general NAAEI marketing efforts.

Curriculum Development and Assessment Management

• Identify and develop instructional strategies, materials and technology to produce high-quality, adult learning products.
• Manage the design, development, review and pilot test process for online learning programs developed internally and those outsourced.
• Coordinate with internal organizational teams to track legislative, regulatory, legal and operational changes that impact training content.
• Track and evaluate program content based on learner feedback.
• Manage production schedules for both in-house development and outsourced projects, coordinating with both internal teams and external partners to ensure on-time product delivery.
• Work with subject matter experts to manage reviews, updates and development of NAAEI designation program components to include training and assessment content.
• Work with online training development vendors to ensure deliverables and timelines are communicated and implemented to meet organization goals.
• Create, prioritize and maintain a virtual activity production schedule.
• Review and edit new curricula and online training.
• Manage the post-production and archiving of recorded events.
• Manage volunteer teams to update assessment items on production schedules.
• Manage production schedules for the maintenance of assessment items and the item database.

• Develop and implement Instructor Training for beginner, intermediate and advanced levels of instruction that aligns with NAAEI goals and objectives.
• Develop and implement recruitment programs for Instructors, to include the speaker showcase program.
• Oversee Advanced Facilitator Program and Faculty Program to include coordination and communication with vendors, instructors, students and NAA Affiliate partners, logistics and scheduling.
• Track related expenditures.
• Manage registrations and payments.
• Develop marketing content for Affiliates and website.
• Manage list of students completing the Advanced Facilitator Training program.
• Track engagement and volunteer hours associated with completing the NAAEI Faculty program.
• Prepare and send communications to NAAEI Faculty, including a quarterly newsletter.

• Support NAAEI Joint Curriculum Development & Program Administration Committee.
• Serve as liaison to CAMT Advisory Group and Instructor Advisory Group.
• Other duties as assigned.

• 4-5 years progressive professional responsibility for management and administration of education programs, including curriculum development and demonstrated knowledge of continuing education standards.
• Bachelor’s degree in a related field.
• Experience with certification or certificate programs a plus.
• Ability to effectively collaborate internally and externally to achieve program goals.
• Excellent written, oral, visual communication and presentation skills. Ability to effectively communicate with a wide variety of audiences.
• Ability to manage multiple tasks simultaneously and ensure timely and accurate results.
• Experience with virtual meeting software applications such as Microsoft Teams…