Facility Operations Center Global Technical Specialist, ADC FOC

Facility Operations Center Global Technical Specialist, ADC FOC

Job :  | Amazon Data Services, Inc.

Final date to receive applications:
Jun 7, 2026

Join the ADC Facility Operations Center (FOC) as a Technical Specialist responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple ADC FOC instances. The role combines technical subject‑matter expertise in data center infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the ADC FOC operation.

• Operate independently with limited direct management across air‑gapped ADC environments.
• Act as a technical escalation point for ADC FOC engineers and participate in an on‑call rotation.
• Own and deliver one or more global ADC FOC programs, including but not limited to training development, event‑management quality optimization, or new site launch and colocation program delivery.
• Design, create, and launch learning content, practical assessments, workshops, web‑based training, and instructor‑led training programs. Measure and report on training health across all regions.
• Facilitate and deep‑dive customer‑impacting events. Serve as the FOC point of contact in the Correction of Error (COE) process; review After Action Reports (AARs) and drive global implementation of action items.
• Locate systemic infrastructure issues using data‑driven analysis to drive solutions.
• Develop, update, and maintain ADC FOC runbooks to ensure consistent processes across all regions.
• Refine existing processes and create new standard processes for ADC FOC engineers and Team Leads. Create and maintain all ADC FOC technical documentation globally.
• Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.
• Conduct drills that are region, building, or design‑specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.
• Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.
• Communicate complex technical information to a non‑technical audience. Deliver global projects while influencing stakeholders through reports, process improvements, and narratives.
• Drive ownership of organizational and team‑level goals.
• Mentor and guide the career growth of ADC FOC team members across regions.
• Work outside normal business hours to support the 24/7 operation of the ADC FOC.
• Travel is required.

• Experience carrying new design concepts through exploration, development, and into deployment or mass production.
• Experience in MS Excel, Word, and Windows Operating Systems.
• Experience with power management and power monitoring systems.
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph.

• 5+ years of project management in data centers or comparable critical infrastructure experience.
• Knowledge of critical data center equipment.
• Knowledge of engineering documentation, electrical diagrams, and standard operating procedures.
• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA.
• Experience in Data Center Engineering Operations with a deep understanding of electrical and mechanical data center infrastructure.
• Experience reading and interpreting construction specifications and drawings for all domains.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

U.S. Citizen required with an active TS/SCI clearance and polygraph; must opt into a commensurate clearance for each government agency for which they perform AWS work.