Critical Facilities Program Manager; Hybrid - Travel - Arlington, VA)

The Work:

The Critical Facilities Program Manager is responsible for the successful delivery, growth, and financial performance of assigned critical facilities O&M programs. This role combines program management, technical leadership, client relationship management, team leadership, and business development. The Program Manager will work closely with leadership team to grow existing O&M relationships, develop new opportunities, and expand services into cyber, automation, design-build, commissioning and related critical facilities capabilities as appropriate.

This position offers a clear path for advancement based on performance and demonstrated ability to grow the O&M portfolio, develop client relationships, lead teams, and expand service offerings. Successful performance may create opportunities for increased program responsibility and advancement into broader business-line leadership roles.

• Must be a U.S. Citizen.
• Must have an active Secret or higher security clearance.

• Manage the day-to-day delivery and financial performance of assigned critical facilities O&M programs, including budgets, staffing, resource planning, risk, safety, quality, and profitability.
• Provide technical and operational leadership for critical facilities programs, leveraging expertise in MEP systems, automation and controls, reliability, maintainability, and facility performance.
• Serve as a key point of contact for public and private sector clients, developing trusted relationships and ensuring strong communication, service delivery, and client satisfaction.
• Identify opportunities to grow existing O&M accounts and develop new clients, working with the business development team to expand the portfolio.
• Identify opportunities to expand client relationships into design-build, commissioning, and automation services when aligned with client needs and company capabilities.
• Lead and develop high-performing technical and interdisciplinary teams through effective staffing, coaching, work assignments, performance management, and resource utilization.
• Develop and implement O&M standards, procedures, tools, and technologies that improve reliability, efficiency, safety, quality, and client outcomes.
• Provide technical oversight of critical MEP systems, including electrical distribution, generators, UPS, switch gear, HVAC / mechanical systems, BAS / BMS, EPMS, automation and controls, and life-safety systems.
• Manage program execution, including schedules, staffing, subcontractors, vendors, client communication, risk management, quality, and financial performance.
• Support business development through client engagement, technical presentations, proposals, pricing, capture strategies, and contract negotiations.
• Participate in pursuit strategy, capture planning, and go / no-go decisions for O&M and strategic critical facilities opportunities.
• Provide technical and operational leadership on Design-Build and construction management opportunities as required, coordinating with engineering, estimating, construction, and other business lines.

• At least 8 years of progressive O&M experience in critical facilities, data centers, MEP contract service, facilities operations, automation / controls, construction, commissioning, or related mission-critical environments.
• A minimum of 4 years of experience managing programs, projects, engineering / technical teams, or facilities operations.
• Proven experience managing public and private sector clients, including executive-level communication, relationship development, contract performance, issue resolution, and customer satisfaction.
• Experience leading and developing technical and operations teams, including staffing, performance management, resource planning, and workforce development.
• Demonstrated experience managing client relationships, budgets, staffing, risk, quality, and operational performance.
• At least 2 years of experience working on and developing proposals for Federal contracts.
• Strong technical knowledge in at least one major critical-facilities discipline, such as electrical, mechanical / HVAC, BAS / BMS, EPMS, automation, or controls.
• Demonstrated understanding of safety, quality assurance, risk management, and regulatory / industry compliance within critical facilities or similar…