Traffic Coordinator

Overview

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

• Coordinates with third party vendors/carriers the shipment of finished refrigerated cases and service parts to customer sites.
• Handles all shipping claims and paperwork to ensure all shipments are delivered to their destination within set parameters.
• Enters all shipment/freight information in the computer for tracking purposes.
• Completes required international paperwork for shipment.
• Acts as the customer service liaison between our internal Sales and Service Department, the Freight Carrier, and the customer.
• Possesses the ability to understand freight contracts.
• Audits freight invoices for accuracy.
• Ensures all customer billing is keyed and invoiced in the system.
• Works with the inside sales team when customer issues and/or returned product is sent back due to damages, etc.
• All other duties as assigned.

• High School Diploma/GED
• Must be customer focused and possesses the ability to problem solve for a customer with little to no guidance when needed.
• Prior shipping and shipment coordination experience is strongly preferred.
• Seeking advanced Excel spreadsheet skills.
• Must be proficient in all Microsoft Office Suite programs; MS Word, Excel, PowerPoint and Outlook.
• Must be organized and proactive to help solve customer issues and/or concerns.
• Must have a High School Diploma or equivalency, college degree preferred.
• 1+ years of relevant work experience.
• Ability to lift 50 pounds plus bending, twisting or lifting from awkward positions or in tight spaces, must be able to push and pull cases in excess of 20lbs to 80lbs repetitiously.
• Frequent standing, bending, pushing, and pulling is required.

• Willingness to go above and beyond for the customer to ensure a premium experience.
• Sound understanding of commercial enterprise, freight transportations, and bill of ladings.
• Experience with AS400.
• Previous experience working with freight carriers.
• Experience communicating with cross functions and vendors.
• Familiar with basic accounting.

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for…