Head of Collections and Recoveries

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

What You'll Do

• Strategic Leadership: Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.
• Operational Excellence: Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
• Risk Management & Regulatory Compliance: Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.
• Financial Performance: Own the Collections and Recoveries budget and maximize return on operational expenses.
• Technology and Innovation: Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
• Customer
  
  Experience:
  
  Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.
• Additional responsibilities may vary based on the company’s needs and requirements.

• 5+ years of experience in collections and recoveries in the consumer finance industry.
• Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.
• Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
• Proficiency with SQL, Snowflake, and other data/analytics tooling.
• Excellent analytical and problem-solving skills.
• Strong communication, influencing and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

• Advanced degree (MBA or MS).

Koalafi offers opportunities to tackle exciting challenges every day. We focus on a culture of innovation, trust, and ownership, with chances to build meaningful relationships and lead impactful projects.

We offer competitive compensation and benefits packages to support our employees:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs

Koalafi is an equal opportunity employer. We do not discriminate on the basis of any protected status. This description outlines the responsibilities and qualifications for the role of Head of Collections and Recoveries. EEO statements may be provided as required by law.