Order-to-Cash Manager, Finance Operations, AWS Public Service & Federal Customers

AWS Order-to-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle, and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

As an AWS O2C Manager, you will support the government and nonprofit communities’ customers to identify and resolve billing issues, collect on past due balances, post cash and report on your team’s performance on a daily, weekly and monthly basis.

A successful individual will be very self‑motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

• Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR.
• Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues.
• Preparing insightful and actionable reports for the receivables management team.
• Full cycle of accounts receivable past due balances, including research, analysis and reconciliation.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external accounts receivable inquiries.
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure‑to‑pay cycles of our customers.
• Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle).
• Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then using that information to create or improve policies, procedures, and best‑practice reference materials.
• Working with customer support peers around the globe to ensure a consistent and high‑quality level of support.
• Acting as the Voice of the Customer for our AWS top‑tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Understanding the end‑to‑end O2C cycle and helping the team meet or exceed the collections & cash applications monthly goal.
• Creating and updating the standard operating procedures needed for successfully running the business.
• Owning the metric and reporting on metric performance, producing root cause analysis and establishing tenets to improve month‑over‑month performance.
• Working with internal stakeholders to implement controls and compliance processes that are best in class.

• Bachelor's degree
• 5+ years of tax, finance or a related analytical field experience
• 3+ years advanced proficiency in Excel (pivots, lookups, etc.)
• 3+ years of direct management experience
• US Citizenship

• MBA or CPA
• Experience working with large-scale data mining and reporting tools (e.g., SQL, MS Access, Essbase or Cognos) and providing recommendations based on ad‑hoc analyses.
• Accounts Receivables experience or demonstrated understanding of core AR concepts including aging analysis, bad debt reserves and accounting treatment of receivables.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.