Emergency Communications Technician

Compensation Grade: PS11A

Salary Range: $25.93 - $42.78

Opening Date: October 24, 2025

Closing Date:

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As an Entry‑Level Emergency Communications Technician I, you will receive and create calls for service, both emergency and non‑emergency, and enter them into the Computer Aided Dispatch (CAD). You will communicate with first responders via radio, telephone, and email. The primary communication with First Responders will be via a dedicated radio channel to ensure quick and accurate response to both types of calls for service.

This is a developmental level job in the Emergency Communications Technician career ladder.

To become a Certified Emergency Communications Technician II, an employee must complete 24 months in the position and pass the following within 24 months of the date of hire, promotion, or placement in the job:

• Complete and pass 960 hours of in‑house, instructor‑led classroom training (covering Technical Security, Call Taking, VCIN, Police Radio, and Fire Rescue Radio);
• Obtain Certification as a National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) Operator;
• Complete 80 hours of Commonwealth of Virginia mandatory training;
• Successfully complete six months of independent work as an ECT I.

Upon completing all these requirements and obtaining Certification as an ECT, the employee is eligible for a non‑competitive promotion to the ECT II level.

Reports to the Training Coordinator/Supervisor but may work under the supervision of an Emergency Communications Technician Supervisor or under a full performance Emergency Communications Technician II or Emergency Communications Technician Certified Training officer (CTO).

Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety located at Ronald Reagan Washington National Airport.

Receives, processes, and relays emergency and non‑emergency communications via various public safety communications equipment and dispatches Police, Fire Rescue & EMS to Airports Authority locations or to mutual aid jurisdictions under direct supervision. Work performed - limited in nature and includes learning while performing a range of activities and operations which involve acquiring and improving skills. More complex and/or varied assignments are made, as the Emergency Communications Technician I gain experience, knowledge and skill.

Performs related functions.

• Determine the nature of service requested and dispatch police, fire, or EMS unit(s), in accordance with needs, as guided.
• Maintain contact with dispatched unit(s) and relays information between units, as needed, verbally communicating with First Responders via radio communications.
• Coordinate mutual aid response(s) with participating jurisdictions.
• Perform administrative tasks to include recording calls, preparing logs, and retrieving data from the National Law Enforcement Telecommunications System, the Virginia Criminal Information Network (VCIN), and the National Crime Information Center (NCIC) databases.
• Use proper broadcast procedures, calming emotionally distraught callers, as necessary.
• Route and/or re‑route or transfer calls appropriately.
• Provide excellent customer service to all parties that you interact with, whether it is an internal MWAA person, external partner or traveling public.
• Perform ECT level maintenance on public safety communication equipment as well as general office equipment.
• Provide credible testimony in court, as required.
• Perform multiple tasks at once such as speaking, listening, and typing.
• Attend in‑service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.
• Perform other duties as assigned.

• Be at least 18 years old.
• Be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years and have no previous felony or serious conviction records.
• Ability to provide customer service in a business‑oriented and professional manner.
• Ability to remain calm and maintain a professional demeanor in a…