Call Center Supervisor

Job Category
:
Non-Clinical Admin/Clerical

Requisition Number
: CALLC
006178

• Posted :
  January 29, 2026
• Full-Time
• Hybrid
• Salary Range : $50,500 USD to $68,300 USD

Showing 1 location

3811 N Fairfax
3811 N Fairfax Drive
Arlington, VA 22203, USA

Has authority for personnel actions and oversees most day to day operations of group. Assist with coordinating changes in the schedule with the different members of the team to enhance the patient flow.

Essential Duties and Responsibilities: include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Helps create and maintain a master schedule for all the providers in the Department that represents the provider’s requests. (Must attend master scheduling course)
• Handles staff payroll, recruitment of new staff with the Department manager, performance evaluations, employee disciplinary action, staff development and onboarding.
• Analyze provider requests when necessary and recommend actions regarding template changes or schedule additions
• Identifies, negotiate and resolve scheduling conflicts with respect to patient appointments and customer service.
• Works within policy guidelines pertaining to master scheduling. Observe and follow all stated scheduling policies.
• Assists with staff orientation regarding provider templates, specialty clinics, and other information related to scheduling
• Work with the management in tracking and assessing the success of trained call center PSS staff and resolving customer service issues
• Manager pending report and bump list with Call Center PSS.
• Performs all responsibilities of PSS Call Center Representative Staff as appropriate.

• High school graduate or equivalent; knowledge of medical terminology.
• Two years of college is preferred.

• Office experience in a medical setting, strong organizational and problem solving skills is required, must have effective and professional communication/phone skills, ability to manage a variety of responsibilities simultaneously with attention to detail, proficient in Windows 95, Microsoft Office (Word and Excel).
• Must have scheduling program experience and have knowledge of IDX patient scheduling/registration.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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