Patient Access Associates

Job Description

Inova Physical Therapy Center – Ballston is looking for a dedicated Patient Access Associate 2 to join the team. This is a full‑time role, Monday to Friday and every other Saturday. Shift hours: 6:45 a.m. – 7:00 p.m. Limited Saturdays from 6:50 a.m. – 3:00 p.m. As Patient Access Associate 2, you will adhere to Inova Health System’s "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

You will ensure patient safety by demonstrating effective problem solving and communication skills and engage in active listening when dealing with a customer complaint.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are proud to be recognized as a top employer in the D.C. metro area and the nation.

• Committed to Team Member Health: offering medical, dental, and vision coverage, and a robust team member wellness program.
• Retirement:
  Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: all Inova team members, spouses/partners, and children receive 25 mental health coaching or therapy sessions per person per year at no cost.

• Express sincere concern and empathy when dealing with customer complaints.
• Access appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
• Identify and communicate payroll authorization and referral requirements to patients.
• Explain insurance benefits and patient liability using appropriate communication methods/styles.
• Report safety hazards/violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Deliver an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognize when a problem needs to be elevated for resolution and involve others in the problem‑solving process when additional input is needed.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  1 year of healthcare patient access experience, or 1‑year experience in healthcare revenue cycle, or a bachelor’s degree.
• Preferred Requirements:
  Bilingual in Spanish.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we’re a national leader in healthcare safety, quality and patient experience. From best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we’re constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.