Medical Front Office - Patient Service Specialist

Position

Patient Service Specialist

Arlington, VA (Army Navy)

Full time

Weekdays - Monday/Wednesday/Friday (6:30 am to 3 pm), Tuesday/Thursday (10:30 am to 7 pm)

$18‑$22 per hour (pending experience)

When patients enter our outpatient physical therapy center in Arlington, we want them to have an exceptional experience—starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition.
• Recharge & Refresh:
  Generous PTO to maintain a healthy work‑life balance.
• Your Health Matters:
  Comprehensive medical/RX, health, vision, and dental plan offerings.
• Invest in Your Future:
  Company-matching 401(k) retirement plans, as well as life and disability protection.

• Greet and register patients, and provide information about what to expect during their visit and about their next appointment when they check out.
• Schedule patient appointments in person and via phone.
• Communicate regularly with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

• High School Diploma/GED required.
• Insurance Verification Experience.

• 1 year of medical office experience.