Administrative Assistant

SUMMARY

National Capital Treatment and Recovery, formerly Phoenix House, a non‑profit substance use treatment facility in Arlington, VA is hiring a full‑time Administrative Assistant to assist with patient management, reception management, insurance and correspondence. This position will be located in our Outpatient Counseling Center program.

Monday, Wednesday, Thursday 12:30‑9:30 PM and Tuesday, Friday 11:00 AM – 5:00 PM.

• Support the business by providing exceptional customer service and cultivating relationships with referral providers
• Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system
• Answer and direct inquiries from patients, referral sources, payors and co‑workers in order to provide timely and accurate responses
• Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction
• Drive your own vehicle to run errands (pick up medication or supplies) and to other facilities to obtain mail

• Customer Service experience required.
• Prior healthcare related experience preferred
• Experience in scheduling patients and excellent customer service skills
• Demonstrated commitment to exceptional professionalism, confidentiality and service to customers
• Effective communication skills for accurate, concise, and organized verbal and written communication
• Good interpersonal skills and ability to build professional relationships with physicians, therapists and patients
• Ability to work effectively as a team member
• Effective organizational, time management and planning skills
• Excellent career development opportunities
• Verifying insurance eligibility
• Updating insurance eligibility, information and demographics
• Obtaining prior authorizations
• Filing, charting, faxing and all other administrative functions as required.

• Customer service skills
• Clear, articulate speaking voice with good grammar skills
• Basic multi‑line telephone system operation skills
• Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)
• Good organizational skills with attention to detail. Demonstrated ability to greet all visitors in a positive, welcoming and courteous manner; present a professional personal appearance
• Ability to multi‑task when needed; basic working knowledge of general office equipment and administrative practices
• Ability to read and compile reports from medical records and referral management systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, climbing stairs, standing, carrying, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

NCTR is an Equal Opportunity Employer