Patient Access Representative

• Process and enter 150–200 physician imaging orders received via fax each day into the scheduling system.
• Review physician imaging orders for completeness and accuracy before scheduling appointments.
• Schedule outpatient Radiology procedures including CT, MRI, Ultrasound, X-Ray, Mammography, and other imaging modalities.
• Verify patient demographics and complete patient registration.
• Perform insurance verification and obtain required patient information prior to scheduling.
• Coordinate with physician offices, patients, and internal departments regarding scheduling, registration, appointment preparation, and follow-up.
• Maintain accurate documentation within Epic and other scheduling systems.
• Ensure appointments are scheduled correctly to support timely patient care and insurance requirements.
• Demonstrate exceptional attention to detail, recognizing that even minor transcription or scheduling errors can impact patient care, insurance authorization, scheduling accuracy, and reimbursement.
• Deliver outstanding customer service while working in a collaborative, high-volume scheduling environment.

• High School Diploma or equivalent required.
• Minimum 1 year of recent Radiology scheduling experience required.
• Epic EMR experience strongly preferred.
• High-volume outpatient Radiology scheduling environment.
• Experience with patient registration and insurance verification is strongly preferred.
• Exceptional attention to detail is required, as transcription or order entry errors can result in incorrect procedures being scheduled, insurance authorization issues, delays in patient care, and patient safety concerns.

Position:
Patient Access Representative

Term: 3+ contract with possible extension and conversion

Schedule:

Onsite, Monday-Friday Day Shift (Specific hour to be confirmed)