Guest Service Agent - Doubletree Hilton Crystal

Role:
Guest Service Agent – Doubletree by Hilton Crystal City

Job Number: HOT0CB6M

Double Tree Crystal City, 300 Army Navy Drive, Arlington,

Available to work AM, PM, and overnight shifts any day of the week, weekends, and holidays as needed.

$23.67 per hour

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Guest Services Agent, you will greet and register guests and check them out of the hotel, contributing to outstanding guest service and financial profitability.

Responsibilities include:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging a bell person.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information – room categories, rates, packages, promotions, the local area, and other general product knowledge – and answer guest questions.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We value the following Hilton values and key attributes:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – leading in our industry and communities.
• Teamwork – working as a team in everything we do.
• Ownership – taking responsibility for actions and decisions.
• Now – operating with a sense of urgency and discipline.
• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, we provide business and leisure travelers with the finest service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences every day.

Full‑time

Doubletree by Hilton

Guest Services, Operations, and Front Office