Front Office Manager

Organization

Hyatt Regency Crystal City

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Assistant and Director of Operations.

The Front Office Manager is responsible for all duties of the front desk operation, including oversight of the PBX team and Guest Services. Key responsibilities include staff training, inter‑department communications, scheduling, and fostering a collaborative team environment. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to managing the front office, PBX team and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

• Responsible for short- and long‑term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
  
  Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Ensure proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience
• Previous department head experience desired either in Front Office, Guest Services or Housekeeping
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Salary: $76,700 - $95,000

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.