Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

We are now accepting applications for Host position!

Hospitality is the heart of our brand. Our purpose and vision are to be the best employer in hospitality industry and the best ranking restaurants by our guests. We are dedicated to the highest hospitality standards!

To succeed in this role, you will need to have a positive attitude and the ability to work well under pressure with bussers, cooks, and other employees. You must be someone who genuinely loves interacting with guests and has a sincere commitment to providing excellent service. We like to promote from within, we have multiple employees who grew into management over the years!

Previous work experience involving customer service in a fast‑paced environment is greatly desired. Open Table/Guest Center knowledge is an advantage.

• Stable income
• Health insurance
• Discounts on all the company locations
• Paid time off
• Great energy to work and great people to serve

Answering the phones, taking reservations, assisting with seating, and answering guests' questions in a professional and courteous manner.

• Greets and acknowledges guests in a friendly and courteous manner.
• Whenever possible, opens the front door for guests arriving or leaving the restaurant.
• Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
• Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• Communicates special events or requests to managers and appropriate staff to ensure they are accommodated.
• Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking and valet availability, restaurant address and telephone number, important email and telephone contacts for event or marketing referrals, etc.
• Consistently performs opening, closing and running side work including, but not limited to: cleaning of menus, organization of host stand, coat check closets, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Checks regular email account for reservations and for any other messages which require referral to managers, chefs, events team, or other management for further action.
• Regularly checks voicemail system for messages, takes accurate messages from incoming callers, and relays these to the proper management personnel.
• Accommodate special seating requests for guests whenever possible without negatively impacting other guests’ experience.
• Takes care not to walk far ahead of guests, and is engaging with conversation while leading to tables.
• Ensures that guests are never led to approach a table until it is fully set. Waits until all guests are seated before distributing menus.
• Thanks guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty, and offers to introduce guests to a manager when appropriate.